Your terms and conditions of use

 

Privacy
The personal information you forward to monomono will only be used in order to fulfill the undertakings monomono have and to assure you the best service. A statistical log system is used at monomonoshop.dk, gathering information to help create a statistical picture of the no. of visitors and hits to the web-site. The log system is used as a means of optimising the web-site for user friendliness and functionality.

In order for you, as a customer, to make a purchase of goods at monomonoshop.dk you must register the following information:
- Name
- Address
- Tel. No.
- E-mail address

The details are passed on to the delivery/shipping company in order for the delivery to be executed. No sensitive information are passed on. As a registrant with monomono you have a legal right to know what information are stored, according to 'Persondataloven'. Any enquiries regarding this should be addressed to shop@monomonoshop.dk.

If you wish to end your subscription of information from monomono, please send an email to shop@monomonoshop.dk.

Security
For the safety of your personal information, monomono uses SSL Certificates to encrypt information passed to and from the website during registration and checkout. When placing an order, you can immediately check the security validity by clicking the padlock icon that appears in the URL line of your browser window when SSL is activated.

Cookies

Cookies are used by the monomono in order to improve your experience when browsing and using the website. The cookie identifies your computer and allows the site to remember your personal settings. monomono will not operate properly when cookies are disabled in your web browser.

Disclaimer

monomono's ambition is for the website to always be up and running, however monomono cannot guarantee this.

monomono cannot guarantee that all the products shown are available at the time you place your order. In the event the product you order is no longer available you will be contacted by e-mail shortly after placing your order.

Due to the color settings of your computer, the colors of the products shown in the pictures in the monomono can differ from their actual colors. monomono cannot be held responsible for any such discrepancy.

Prices

The price of each product is stated excluding shipping costs but inclusive of the Danish rate of VAT (25%) and all import taxes within the EU. Goods ordered outside the EU may incur import taxes by Customs and Excise in the respective countries.

Payment

monomono accepts payment by VISA, Mastercard (Paypal) and Dankort. The full payment is charged when the package is dispatched.

Order confirmation
You will receive an order confirmation by e-mail shortly after placing your order.

Shipping confirmation

Your order will be dispatched within 3 days from the time you placed your order. As soon as your order is dispatched, you will receive a shipping confirmation by e-mail.

Shipping and collecting packages

All orders will be shipped with Postdanmark. With the help of your tracking number information you can track your package at the Postdanmark website (www.postdanmark.dk). The package will be delivered to the address you have stated as your delivery address.
When you need the extra peace of mind you get from proof of delivery with a signature, choose Post Danmark / Parcel international.


Delivery time
monomono aims to dispatch goods as quickly as possible and customers should expect to receive their goods within two weeks (14 days) of receiving an order confirmation.
Danish orders will be delivered within 1-3 days from the day you received the shipping confirmation.
International orders will be delivered within 2-10 days from day you received the shipping confirmation.
 
Exchanges, returns and refunds
The customer reserves the right to return the goods within two weeks (14 days) of receiving the goods on condition of the following: The goods are returned in the same condition and quantity as when received. The goods are unused other than for the pupose of trying on for fit. If there is evidence to suggest that the goods have been used to a degree such as to decrease the value of the product, the customer loses his/her right to exercise a return. For some goods, the original packaging may constitute part of the value of the good.
Returned goods are checked and if the above conditions are fulfilled, the amount is deposited back into the customer's account.

When exercising your right to return an item, the shipment is paid by the customer. When returning an item, please enclose your receipt with your name, address and account no. monomono will not compensate for returned packages lost in the return shipping. Refunds for returned products will be made as soon as possible, 30 business days at the latest, after monomono receives the returned products.

Exchanges and sale

During sale or promotional offers the policy explained above will apply, except that monomono will not accept exchanges.

Contact information to customer service

If you have any questions please contact the customer service at shop@monomonoshop.dk.